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» Arbitration of a help system
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BC
2005
58views more  BC 2005»
13 years 7 months ago
Instability helps virtual flies to mate
In this paper we perform a bifurcation analysis for a discrete time dynamical system, describing the behavior of a virtual fly, developed by B
Thorsten Hüls
WWW
2011
ACM
13 years 2 months ago
A case for query by image and text content: searching computer help using screenshots and keywords
The multimedia information retrieval community has dedicated extensive research effort to the problem of content-based image retrieval (CBIR). However, these systems find their ma...
Tom Yeh, Brandyn White, Jose San Pedro, Boris Katz...
IJCAI
2007
13 years 9 months ago
A Predictive Approach to Help-Desk Response Generation
We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...
Yuval Marom, Ingrid Zukerman
SIGUCCS
2000
ACM
14 years 4 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 4 days ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie