One of the principal problems of online help is the mismatch between the specialized knowledge and technical vocabulary of experts who are providing the help, and the relative naÃ...
As software systems grow in size and use more third-party libraries and frameworks, the need for developers to understand unfamiliar large codebases is rapidly increasing. In this...
When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...
Balancing the needs of information distributors and their audiences has grown harder in the age of the Internet. While the demand for attention continues to increase rapidly with ...
Robert E. Kraut, James Morris, Rahul Telang, Darri...
In this paper, we propose a new shared task called HOO: Helping Our Own. The aim is to use tools and techniques developed in computational linguistics to help people writing about...