In this paper, we describe an outline of “Procedure based help desk system”. Preparing enough amounts of contents for help desk system is important for constructing an efficie...
Abstract: Recommender systems have become increasingly popular. Most of the research on recommender systems has focused on recommendation algorithms. There has been relatively litt...
Swapneel Sheth, Nipun Arora, Christian Murphy, Gai...
If Computer-Supported Cooperative Work (CSCW) systems are to be successful over time, it will be necessary to promote ongoing and continuing activity, not just initial adoption. I...
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
First, this paper introduces the concept and the upcoming features of Asynchronous Adaptive Hypermedia Systems (AAHS). The design of a concrete system will show how the new princi...