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» Arbitration of a help system
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IUI
2000
ACM
14 years 4 days ago
Procedure based help desk system
In this paper, we describe an outline of “Procedure based help desk system”. Preparing enough amounts of contents for help desk system is important for constructing an efficie...
Akira Takano, Yuko Yurugi, Atsushi Kanaegami
SE
2010
13 years 9 months ago
weHelp: A Reference Architecture for Social Recommender Systems
Abstract: Recommender systems have become increasingly popular. Most of the research on recommender systems has focused on recommendation algorithms. There has been relatively litt...
Swapneel Sheth, Nipun Arora, Christian Murphy, Gai...
CHI
1996
ACM
13 years 12 months ago
The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System
If Computer-Supported Cooperative Work (CSCW) systems are to be successful over time, it will be necessary to promote ongoing and continuing activity, not just initial adoption. I...
Mark S. Ackerman, Leysia Palen
CSCW
2004
ACM
14 years 1 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
LWA
2007
13 years 9 months ago
Towards Asynchronous Adaptive Hypermedia: An Unobtrusive Generic Help System
First, this paper introduces the concept and the upcoming features of Asynchronous Adaptive Hypermedia Systems (AAHS). The design of a concrete system will show how the new princi...
Andreas Putzinger