57 search results - page 4 / 12 » Architecture for Customer Relationship Management Approaches... |
ICNS
2006
IEEE
14 years 1 months ago
2006
IEEE
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
HICSS
2008
IEEE
14 years 2 months ago
2008
IEEE
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
ICSM
2002
IEEE
14 years 16 days ago
2002
IEEE
This paper is about client-specific customization of systems that implement an on-line Internet service in the presence of simultaneous client-specific views. The problem is that ...
ECIS
2001
13 years 9 months ago
2001
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
ECTEL
2006
Springer
13 years 11 months ago
2006
Springer
This paper describes a service-oriented approach for the integration of third-party external applications and resources into an existing open source eLearning environment. We detai...