IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
— This research presents a novel application of Lateralization Index (LI) in support of a decision making process for the classification of subjects based on their brain activati...
Magno R. Guillen, Malek Adjouadi, Xiaozhen You, Ar...
Business Intelligence (BI) refers to technologies, tools, and practices for collecting, integrating, analyzing, and presenting large volumes of information to enable better decisi...
Automatic Decision Support Systems (DSS) are widely adopted for screening purposes in socially sensitive tasks, including access to credit, mortgage, insurance, labor market and o...
— “Word-of-Mouth”, a novel scheme for sharing the service quality experienced with different local networks, is presented and evaluated as a distributed solution for performi...