This paper describes the development of a decision support tool, an adoption assessment matrix based on critical adoption factors, that addresses a need in industry; namely, to im...
A challenge of existing program comprehension approaches is to provide consistent and flexible representations for software systems. Maintainers have to match their mental models ...
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
Many organizations have embraced intranets with the intent to harness the technology to support knowledge management initiatives. Despite the promise that intranet technology hold...
Method configuration (MC) has been presented as a particular kind of method engineering (ME). ME in general is often a tedious and time consuming task and method configuration is n...