Expertise to assist people on complex tasks is often in short supply. One solution to this problem is to design systems that allow remote experts to help multiple people in simult...
Jeffrey Wong, Lui Min Oh, Jiazhi Ou, Carolyn Penst...
Increasingly, systems are being developed and used in ways that involve end of life issues such as death, dying, and bereavement. Yet design considerations and guidelines for tech...
It is virtually envisioned that in the near future home-service robots will be assisting people in their daily lives. While a wide spectrum of utility of home-service robots has b...
Workers in organizations frequently request help from assistants by sending request messages that express information intent: an intention to update data in an information system....
Digital libraries must support assistive technologies that allow people with disabilities such as blindness to use, navigate and understand their documents. Increasingly, many doc...