This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
In this paper we present results on developing robust natural language interfaces by combining shallowand partialinterpretationwith dialoguemanagement. The key issue is to reduce ...
A new direction in improving modern dialogue systems is to make a human-machine dialogue more similar to a human-human dialogue. This can be done by adding more input modalities. O...
Abstract In this paper we present a real automatic meteorological information system that, not only provides friendly voice access to real-time data coming from automatic sensors, ...
We address two problems in the field of automatic optimization of dialogue strategies: learning effective dialogue strategies when no initial data or system exists, and evaluating...