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» Automating SLA modeling
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WSC
2007
13 years 10 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
IM
2007
13 years 9 months ago
A decision support tool to optimize scheduling of IT changes
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...
Rodrigo Rebouças, Jacques Philippe Sauv&eac...
SOCA
2010
IEEE
13 years 5 months ago
Supporting the evolution of model-driven service-oriented systems: A case study on QoS-aware process-driven SOAs
Process-driven service-oriented architectures (SOA) need to cope with constant changing requirements of various compliance requirements, such as quality of service (QoS) constraint...
Ernst Oberortner, Uwe Zdun, Schahram Dustdar, Agni...
IJCAT
2010
132views more  IJCAT 2010»
13 years 6 months ago
Using weaving models to automate model-driven web engineering proposals
The impact of Model-Driven Software Development in Web Engineering has given raise to the advent of Model-Driven Web Engineering, a new approach for Web Information Systems develop...
Juan M. Vara, Valeria de Castro, Marcos Didonet De...
CAISE
2007
Springer
14 years 1 months ago
Automated Semantic Analyses of Conceptual Models
Conceptual models are an important repository for knowledge in companies and public institutions. The retrieval of this knowledge can prepare reorganisations projects and support I...
Jörg Becker, Daniel Pfeiffer