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PVLDB
2008
137views more  PVLDB 2008»
15 years 4 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
PVLDB
2008
111views more  PVLDB 2008»
15 years 4 months ago
Semandaq: a data quality system based on conditional functional dependencies
We present SEMANDAQ, a prototype system for improving the quality of relational data. Based on the recently proposed conditional functional dependencies (CFDs), it detects and rep...
Wenfei Fan, Floris Geerts, Xibei Jia
PVLDB
2008
89views more  PVLDB 2008»
15 years 4 months ago
Constrained physical design tuning
Abstract Existing solutions to the automated physical design problem in database systems attempt to minimize execution costs of input workloads for a given storage constraint. In t...
Nicolas Bruno, Surajit Chaudhuri
SAC
2008
ACM
15 years 4 months ago
Workflow management versus case handling: results from a controlled software experiment
Business Process Management (BPM) technology has become an important instrument for improving process performance. When considering its use, however, enterprises typically have to...
Bela Mutschler, Barbara Weber, Manfred Reichert
SAC
2008
ACM
15 years 4 months ago
Decision-making coordination in collaborative product configuration
In Software Product Lines (SPLs), product configuration is a decision-making process in which a group of stakeholders choose features for a product. Unfortunately, current configu...
Marcílio Mendonça, Thiago T. Bartolo...
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