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SIGUCCS
2000
ACM
14 years 29 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 29 days ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
14 years 29 days ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
DL
1998
Springer
180views Digital Library» more  DL 1998»
14 years 25 days ago
Automatic Subject Indexing Using an Associative Neural Network
The global growth in popularity of the World Wide Web has been enabled in part by the availability of browser based search tools which in turn have led to an increased demand for ...
Yi-Ming Chung, William M. Pottenger, Bruce R. Scha...
DAC
1997
ACM
14 years 24 days ago
Electronic Component Information Exchange (ECIX)
A number of industry trends are shaping the requirements for IC and electronic equipment design. The density and complexity of circuit technologies have increased to a point where...
Donald R. Cottrell