This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in ...
The Center for Technology in Government (CTG) in collaboration with SAP, the business software solutions provider to public sector organizations, conducted a research project focu...
Anthony M. Cresswell, Theresa A. Pardo, G. Brian B...
This paper introduces a new mediation mechanism into agent negotiations. The negotiation mechanism takes a supply-chain perspective to the construction of software services, attem...
Jung-Ching Chen, Nicolas E. Gold, Nikolay Mehandji...
This paper, the first in a series of four, presents the conceptual design of a subsystem with integrative function based on a Service-Oriented Architecture (SOA), named Geographic...
Fernando Maciel Lima e Sousa, Valdevino Siqueira C...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....