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ICWS
2009
IEEE
16 years 3 months ago
Towards Probabilistic Estimation of Quality of Online Services
Accurate estimation of quality of online services is both an important and difficult problem, since a service has many interdependent quality attributes influenced by several co...
Le-Hung Vu, Karl Aberer
ECUMN
2007
Springer
16 years 11 days ago
End-to-End Distance Computation in Grid Environment by NDS, the Network Distance Service
This article presents a novel method for computing distances between hosts in a computational Grid. Our method allows to represent the cost to achieve any operation involving some...
Julien Gossa, Jean-Marc Pierson
WAC
2005
Springer
121views Communications» more  WAC 2005»
15 years 11 months ago
Semantic Interoperability for an Autonomic Knowledge Delivery Service
: The development and deployment of interconnected networks is being increasingly limited by their complexity and the concomitant cost of managing the operational network. Autonomi...
David Lewis, Declan O'Sullivan, Ruaidhri Power, Jo...
ISCC
1999
IEEE
127views Communications» more  ISCC 1999»
15 years 10 months ago
A Modular Location-Aware Service and Application Platform
Location-Aware applications for supporting the mobile user as well as logistics of movable objects have proven significant relevance for future telecommunication and computing. Ba...
Tom Pfeifer, Radu Popescu-Zeletin
144
Voted
WSC
2007
15 years 8 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...