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EOR
2010
110views more  EOR 2010»
15 years 5 months ago
Online scheduling policies for multiclass call centers with impatient customers
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery
EOR
2006
81views more  EOR 2006»
15 years 5 months ago
Optimal and near-optimal policies for lost sales inventory models with at most one replenishment order outstanding
In this paper we use policy-iteration to explore the behaviour of optimal control policies for lost sales inventory models with the constraint that not more than one replenishment...
Roger M. Hill, Søren Glud Johansen
JWSR
2008
145views more  JWSR 2008»
15 years 5 months ago
An Access-Control Framework for WS-BPEL
Business processes, the next-generation workflows, have attracted considerable research interest in the last 15 years. More recently, several XML-based languages have been propose...
Federica Paci, Elisa Bertino, Jason Crampton
TLT
2008
93views more  TLT 2008»
15 years 5 months ago
What Do You Prefer? Using Preferences to Enhance Learning Technology
While the growing number of learning resources increases the choice for learners on how, what and when to learn, it also makes it more and more difficult to find the learning resou...
Philipp Kärger, Daniel Olmedilla, Fabian Abel...
JSAC
2007
224views more  JSAC 2007»
15 years 5 months ago
AMOEBA: Robust Location Privacy Scheme for VANET
Abstract— Communication messages in vehicular ad hoc networks (VANET) can be used to locate and track vehicles. While tracking can be beneficial for vehicle navigation, it can a...
Krishna Sampigethaya, Mingyan Li, Leping Huang, Ra...