In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Abstract. Use of document genre in information retrieval systems has the potential to improve the task-appropriateness of results. However, genre classification remains a challengi...
Luanne Freund, Charles L. A. Clarke, Elaine G. Tom...
Enterprise networks face a variety of threats including worms, viruses, and DDoS attacks. Development of effective defenses against these threats requires accurate inventories of n...
Yunjing Xu, Michael Bailey, Eric Vander Weele, Far...
An autonomic system is structured as a network of autonomic elements that collaborate to achieve the system’s purpose. This paper examines the potential benefit of using well-es...
David W. Bustard, Roy Sterritt, A. Taleb-Bendiab, ...
Solid state drives perform random reads more than 100x faster than traditional magnetic hard disks, while offering comparable sequential read and write bandwidth. Because of their...