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WSC
2007
13 years 10 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
IIIX
2006
ACM
14 years 2 months ago
Towards genre classification for IR in the workplace
Abstract. Use of document genre in information retrieval systems has the potential to improve the task-appropriateness of results. However, genre classification remains a challengi...
Luanne Freund, Charles L. A. Clarke, Elaine G. Tom...
RAID
2010
Springer
13 years 5 months ago
CANVuS: Context-Aware Network Vulnerability Scanning
Enterprise networks face a variety of threats including worms, viruses, and DDoS attacks. Development of effective defenses against these threats requires accurate inventories of n...
Yunjing Xu, Michael Bailey, Eric Vander Weele, Far...
ECBS
2005
IEEE
92views Hardware» more  ECBS 2005»
14 years 1 months ago
Towards a Systemic Approach to Autonomic Systems Engineering
An autonomic system is structured as a network of autonomic elements that collaborate to achieve the system’s purpose. This paper examines the potential benefit of using well-es...
David W. Bustard, Roy Sterritt, A. Taleb-Bendiab, ...
SIGMOD
2009
ACM
250views Database» more  SIGMOD 2009»
14 years 8 months ago
Query processing techniques for solid state drives
Solid state drives perform random reads more than 100x faster than traditional magnetic hard disks, while offering comparable sequential read and write bandwidth. Because of their...
Dimitris Tsirogiannis, Stavros Harizopoulos, Mehul...