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» Building Consumer Trust Online
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COOPIS
2004
IEEE
13 years 11 months ago
Service Graphs for Building Trust
Information systems must establish trust to cooperate effectively in open environments. We are developing an agent-based approach for establishing trust, where information systems ...
Pinar Yolum, Munindar P. Singh
IJMMS
2006
94views more  IJMMS 2006»
13 years 7 months ago
A framework for understanding trust factors in web-based health advice
Trust is a key factor in consumer decisions about website engagement. Consumers will engage with sites they deem trustworthy and turn away from those they mistrust. In this paper ...
Elizabeth Sillence, Pamela Briggs, Peter Harris, L...
CHI
2008
ACM
14 years 7 months ago
Recovering trust and avoiding escalation: an overlooked design goal of social systems
The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. ...
Asimina Vasalou, Jens Riegelsberger
HICSS
2008
IEEE
317views Biometrics» more  HICSS 2008»
14 years 1 months ago
Trust in Online Shopping: The Korean Student Experience
E-commerce has become an important part of business. In South Korea, the market size of online shopping malls was 13,460 billion Korean Won in 2006, and this figure keeps growing....
Ji-Seok Yoo, Jae-Nam Lee, Julian Hoffmann
WWW
2009
ACM
14 years 8 months ago
Community gravity: measuring bidirectional effects by trust and rating on online social networks
Several attempts have been made to analyze customer behavior on online E-commerce sites. Some studies particularly emphasize the social networks of customers. Users' reviews ...
Yutaka Matsuo, Hikaru Yamamoto