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CIMCA
2005
IEEE
13 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
SIMUTOOLS
2008
13 years 8 months ago
An overview of the OMNeT++ simulation environment
The OMNeT++ discrete event simulation environment has been publicly available since 1997. It has been created with the simulation of communication networks, multiprocessors and ot...
András Varga, Rudolf Hornig
ECIS
2004
13 years 8 months ago
Decoupling Application Roles and Technology Generations: A Life-Cycle Approach
Companies invest large amounts of money in new technologies. Not surprisingly, much of the research carried out in relation to IT-investments has focused on the adoption of new te...
Anders Mårtensson, Pablo Valiente
ECIS
2001
13 years 8 months ago
The Impact of B2B Exchanges on Brick and Mortar Intermediaries: The ELEMICA Case
The launch of B2B exchanges in brick and mortar industries has inspired the study of the potential impacts on business models of this shift from offline into online trade. Among m...
Ellen Christiaanse, Ruben Sinnecker, Marco Mossink...
ECIS
2003
13 years 8 months ago
E-learning and SMEs: do demand and supply speak the same language?
This paper reports on research-in-progress designed to understand adoption and diffusion of e-learning (EL) among small and medium-sized enterprises (SMEs) in northern Italy. The ...
Paola Bielli, Jane E. Klobas