: Service processes are a special type of business processes playing an increasingly important role in modern economies. They require new forms of flexibility not found in ordinary...
Business Process Redesign (BPR) is a process oriented methodology to improve organizations. Although literature on BPR is available in abundance, little concrete support on how to ...
Mariska Netjes, Hajo A. Reijers, Wil M. P. van der...
The management of development processes is a challenging task and needs adequate tool support. In the course of a development project, many different engineering and management pr...
Evaluating the complexity of business processes during the early stages of their development, primarily during the process modelling phase, provides organizations and stakeholder w...