As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Over the past years Mobile Business has gained significant progress not only because of higher transfer rates as well as advanced processing power and memory capabilities of netw...
Service Level Agreements (SLAs) define the level of service that a service provider must deliver. An SLA is a contract between service provider and consumer, and includes appropri...
Tony Chau, Vinod Muthusamy, Hans-Arno Jacobsen, El...
Herein, we present the process of developing the first Hungarian Dependency TreeBank. First, short references are made to dependency grammars we considered important in the develo...
To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a m...
Vera Kartseva, Joris Hulstijn, Jaap Gordijn, Yao-H...