In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Abstract. Currently there are many service providers on the Web. Industry recognizes that from Web services many different business applications can be quickly created. A Web servi...
Abstract. Continuous optimization of business process execution including its adaptation to changes within the market environment or the company itself becomes increasingly importa...
Mathias Fritzsche, Jendrik Johannes, Sebastian Cec...
Abstract. Information security risk management (ISRM) heavily depends on realistic impact values representing the resources’ importance in the overall organizational context. Alt...
Systems and infrastructures are currently being developed to support Web services and Web processes. One prominent solution to manage and coordinate Web services is the use of wor...