Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Abstract. Web services constitute a dynamic field of research about technologies of the Internet. WS-BPEL 2.0, is in the way for becoming a standard for defining Web services orche...
: We consider a set of programs a family when it pays to look at their common aspects before looking at their differences. For commercial software developers the implications are t...
—Success in the software product business requires timely release of new products and upgrades with proper quality and the right features. For this, a systematic approach for man...
This paper presents a novel online discussion environment that efficiently supports listening processes inspired by more collaborative management practices. This participative man...
Baldo Faieta, Bernardo A. Huberman, Paul Verhaeghe