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BPM
2006
Springer
128views Business» more  BPM 2006»
14 years 23 days ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
SEC
2004
13 years 10 months ago
Interactive Access Control for Web Services
Business Processes for Web Services (BPEL4WS) are the new paradigms for lightweight enterprise integration. They cross organizational boundaries and are provided by entities that s...
Hristo Koshutanski, Fabio Massacci
KBSE
2007
IEEE
14 years 3 months ago
The business case for automated software engineering
Adoption of advanced automated SE (ASE) tools would be favored if a business case could be made that these tools are more valuable than alternate methods. In theory, software pred...
Tim Menzies, Oussama El-Rawas, Jairus Hihn, Martin...
WSC
2004
13 years 10 months ago
Design Specifications of a Generic Supply Chain Simulator
This paper describes a design specification for a generic, supply-chain-simulation system. The proposed simulation system is based on schedule-driven and stock-driven control meth...
Shigeki Umeda, Y. Tina Lee
STEP
2005
IEEE
14 years 2 months ago
Software Process Improvement, Quality Assurance and Measurement
The article focuses on a problem software companies often face: the need to choose a software quality model that, besides being auditable, ensures the connection of quality goals ...
Jos J. M. Trienekens, Rob J. Kusters, Katalin Ball...