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ECIS
2004
13 years 10 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
DBSEC
2006
107views Database» more  DBSEC 2006»
13 years 10 months ago
From Business Process Choreography to Authorization Policies
Abstract. A choreography specifies the interactions between the resources of multiple collaborating parties at design time. The runtime management of authorization policies in orde...
Philip Robinson, Florian Kerschbaum, Andreas Schaa...
ECEH
2006
150views Healthcare» more  ECEH 2006»
13 years 10 months ago
Building Flexible eHealth Processes using Business Rules
Stefan Hüsemann, Michael Schäfer