When dealing with complex business processes (e.g., in the context of a workflow implementation or the configuration of some process-aware information system), it is important but ...
Moe Thandar Wynn, Wil M. P. van der Aalst, Arthur ...
Fueled by the omnipresence of event logs in transactional information systems (cf. WFM, ERP, CRM, SCM, and B2B systems), process mining has become a vivid research area. Until rece...
The goal of performance analysis of business processes is to gain insights into operational processes, for the purpose of optimizing them. To intuitively show which parts of the pr...
We report on a case study on control-flow analysis of business process models. We checked 735 industrial business process models from financial services, telecommunications, and...
The Adviser Portal (AP) is a new IT system for 15 Danish banks. The main goal of AP is to increase the efficiency and quality of bank advisers’ work. Requirements engineering fo...