Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Business processes can be very large and may contain several different concerns, scattered across the process and tangled with other concerns. Crosscutting concerns are difficult t...
Data captured from a live cellular network with the real users during their common daily routine help to understand how the users move within the network. Unlike the simulations wi...
The goal of process mining is to discover process models from event logs. However, for processes that are not well structured and have a lot of diverse behavior, existing process m...
It has been well recognized that data mining is an interactive and iterative process. In order to support this process, one of the long-term goals of data mining research has been...