Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
As more business applications have become web enabled, the web server architecture has evolved to provide performance isolation, service differentiation, and QoS guarantees. Vario...
—With the growing popularity of social networking, traditional Internet Service Providers (ISPs) and Telecom operators have both started exploring new opportunities to boost thei...
Abstract. The Internet, and in particular the world-wide web, have become part of the everyday life of millions of people. With the growth of the web, the demand for on-line servic...
Manuel Egele, Martin Szydlowski, Engin Kirda, Chri...