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HICSS
2003
IEEE
214views Biometrics» more  HICSS 2003»
14 years 2 months ago
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
SIGUCCS
2009
ACM
14 years 2 months ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
COMCOM
2006
105views more  COMCOM 2006»
13 years 9 months ago
An observation-based approach towards self-managing web servers
As more business applications have become web enabled, the web server architecture has evolved to provide performance isolation, service differentiation, and QoS guarantees. Vario...
Abhishek Chandra, Prashant Pradhan, Renu Tewari, S...
MDM
2009
Springer
269views Communications» more  MDM 2009»
14 years 3 months ago
R-U-In? - Exploiting Rich Presence and Converged Communications for Next-Generation Activity-Oriented Social Networking
—With the growing popularity of social networking, traditional Internet Service Providers (ISPs) and Telecom operators have both started exploring new opportunities to boost thei...
Nilanjan Banerjee, Dipanjan Chakraborty, Koustuv D...
DIMVA
2006
13 years 10 months ago
Using Static Program Analysis to Aid Intrusion Detection
Abstract. The Internet, and in particular the world-wide web, have become part of the everyday life of millions of people. With the growth of the web, the demand for on-line servic...
Manuel Egele, Martin Szydlowski, Engin Kirda, Chri...