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BPM
2008
Springer
132views Business» more  BPM 2008»
13 years 10 months ago
On Modeling and Maximizing Business Value for Autonomic Service-Oriented Systems
Abstract. The existing Web service management solutions are almost exclusively focused on optimization of technical QoS metrics (e.g., availability). However, financial (e.g., prof...
Vladimir Tosic
BDIM
2007
IEEE
58views Business» more  BDIM 2007»
14 years 3 months ago
Derivation of Response Time Service Level Objectives for Business Services
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...
CORR
2007
Springer
99views Education» more  CORR 2007»
13 years 8 months ago
Services within a busy period of an M/M/1 queue and Dyck paths
We analyze the service times of customers in a stable M/M/1 queue in equilibrium depending on their position in a busy period. We give the law of the service of a customer at the b...
Moez Draief, Jean Mairesse
ICWS
2010
IEEE
13 years 10 months ago
Extending BPMN for Supporting Customer-Facing Service Quality Requirements
Service-oriented computing promises to create flexible business processes and applications on demand by dynamically assembling loosely coupled services within and across organizati...
Kawther Saeedi, Liping Zhao, Pedro R. Falcone Samp...