One of the biggest unaddressed challenges for the digital economy is what to do when electronic transactions go wrong. Consumers are frustrated by interminable phone menus, and lo...
Business-to-Business (B2B) collaboration is becoming a pivotal way to bring today’s enterprises to success in the dynamically changing e-business environment. Though many busine...
The Business Process Execution Language for Web Services (BPEL) has emerged as the de-facto standard for implementing processes. Although intended as a language for connecting web ...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Quality of service (QoS) mechanisms allowing users to request for turn-around time guarantees for their jobs have recently generated much interest. In our previous work we had des...
Mohammad Islam, Pavan Balaji, Gerald Sabin, P. Sad...