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ECIS
2001
15 years 4 months ago
Healthcare Portals - Customer Centricity in the Pharmaceutical Industry
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
Thomas Puschmann, Oliver Thalmann, Rainer Alt
CMG
1997
15 years 4 months ago
Capacity Planning in Distributed Environments
Capacity Planning has been a discipline practiced by IT since before the invention of the mainframe. It encompasses different measurement, analysis, modeling and reporting techniq...
Bernard Domanski
CCR
2006
76views more  CCR 2006»
15 years 3 months ago
Secure distributed data-mining and its application to large-scale network measurements
The rapid growth of the Internet over the last decade has been startling. However, efforts to track its growth have often fallen afoul of bad data -- for instance, how much traffi...
Matthew Roughan, Yin Zhang
132
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IOR
2008
128views more  IOR 2008»
15 years 3 months ago
Promised Lead-Time Contracts Under Asymmetric Information
We study the important problem of how a supplier should optimally share the consequences of demand uncertainty (i.e., the cost of inventory excesses and shortages) with a retailer...
Holly Lutze, Özalp Özer
113
Voted
MANSCI
2008
96views more  MANSCI 2008»
15 years 3 months ago
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...