Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
Capacity Planning has been a discipline practiced by IT since before the invention of the mainframe. It encompasses different measurement, analysis, modeling and reporting techniq...
The rapid growth of the Internet over the last decade has been startling. However, efforts to track its growth have often fallen afoul of bad data -- for instance, how much traffi...
We study the important problem of how a supplier should optimally share the consequences of demand uncertainty (i.e., the cost of inventory excesses and shortages) with a retailer...
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...