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ECIS
2001
13 years 11 months ago
Healthcare Portals - Customer Centricity in the Pharmaceutical Industry
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
Thomas Puschmann, Oliver Thalmann, Rainer Alt
CMG
1997
13 years 11 months ago
Capacity Planning in Distributed Environments
Capacity Planning has been a discipline practiced by IT since before the invention of the mainframe. It encompasses different measurement, analysis, modeling and reporting techniq...
Bernard Domanski
CCR
2006
76views more  CCR 2006»
13 years 10 months ago
Secure distributed data-mining and its application to large-scale network measurements
The rapid growth of the Internet over the last decade has been startling. However, efforts to track its growth have often fallen afoul of bad data -- for instance, how much traffi...
Matthew Roughan, Yin Zhang
IOR
2008
128views more  IOR 2008»
13 years 10 months ago
Promised Lead-Time Contracts Under Asymmetric Information
We study the important problem of how a supplier should optimally share the consequences of demand uncertainty (i.e., the cost of inventory excesses and shortages) with a retailer...
Holly Lutze, Özalp Özer
MANSCI
2008
96views more  MANSCI 2008»
13 years 10 months ago
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...