An extensive literature research in the fields of IT and business science reveals that service-related terms as service and e-service have multiple interpretations within busines...
Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that gov...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...
—In this paper, we introduce the personalized Internet protocol television (IPTV) services for new business opportunities in next generation networks (NGN) and present the direct...
—With the increased network size and diversity, and the proliferation in applications and services, the network service providers are faced with a flood of information from many...
: Service processes are becoming increasingly essential in modern economies as traditional, production-oriented industries decline. When comparing service processes to standard bus...