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WSC
2001
13 years 10 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
SERVICES
2010
144views more  SERVICES 2010»
13 years 7 months ago
SLA-Aware Profit Optimization in Cloud Services via Resource Scheduling
Hyun Jin Moon, Yun Chi, Hakan Hacigümüs
EDOC
2006
IEEE
14 years 2 months ago
Scheduling Real-Time Components Using Jitter-Constrained Streams
Abstract— Component-based applications require good middleware support. In particular, business logic should be separated from management code for guaranteeing nonfunctional prop...
Claude-Joachim Hamann, Steffen Zschaler
WECWIS
2005
IEEE
157views ECommerce» more  WECWIS 2005»
14 years 2 months ago
Business Rules Integration in BPEL - A Service-Oriented Approach
Business rules change quite often. These changes cannot be handled efficiently by representing business rules embedded in the source code of the business logic. Efficient handli...
Florian Rosenberg, Schahram Dustdar
AISS
2010
143views more  AISS 2010»
13 years 6 months ago
Service Oriented Business Modeling To Identify Software Services
Service orientation is one of the solutions for achieving agile enterprises, that helps make an alignment between business and information technology. By the influx of service ori...
Aida Amini Motlagh, Mir Ali Seyyedi