More than ever, computing devices are becoming more powerful and networked, organizational boundaries are dissolving, and underlying information systems become more complex, thus r...
Due to advances in technology and the rapid growth of online services, a significant number of new and inventive web-based service models and delivery methods have been introduced...
Kelly A. Lyons, Corrie Playford, Paul R. Messinger...
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...