Abstract. The existing Web service management solutions are almost exclusively focused on optimization of technical QoS metrics (e.g., availability). However, financial (e.g., prof...
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...
We analyze the service times of customers in a stable M/M/1 queue in equilibrium depending on their position in a busy period. We give the law of the service of a customer at the b...