—The need for collaborative service provisioning across different providers’ domains is being addressed by Circles of Trust (CoT), whose members adhere to the same policies and...
By separating the process logic from the application code process management systems (PMS) offer promising perspectives for automation and management of business processes. Howeve...
Stefanie Rinderle, Ulrich Kreher, Markus Lauer, Pe...
—The term Enterprise 2.0 applies to the use of Web 2.0 technologies as a support for business activities within the organizations. These technologies are exploited to foster inte...
Nicola Capuano, Matteo Gaeta, Francesco Orciuoli, ...
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Legacy systems are usually critical to the business in which they operate, but the costs of running them are often not justifiable. Determining whether such systems are worth keep...