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ISSE
2008
13 years 10 months ago
Challenges for the Protection of Critical ICT-Based Financial Infrastructures
Abstract: This paper, entitled Challenges for the Protection of Critical ICTBased Financial Infrastructures for the next 5 years, will describe the outcomes of a recently held work...
Bernhard M. Hämmerli, Henning H. Arendt
CRIWG
2004
13 years 10 months ago
On the Convergence of Knowledge Management and Groupware
As successful organizations recognize that they need to convert their intellectual resources into customized services, the value of electronic collaboration has increased. Current ...
Sajda Qureshi, Vlatka Hlupic, Robert O. Briggs
ECIS
2004
13 years 10 months ago
Enhancing product development through ICT-based relationships with customers and consumers
An important source for a firm's competitive advantage is its external knowledge-related relationships. Absorptive capability is a firm's ability to recognize the value ...
Sven A. Carlsson
FLAIRS
2006
13 years 10 months ago
Intelligent Browsing Assistance for Corporate Knowledge Portals
The management of knowledge, i.e. knowing what is known and the ability to exploit it is a burning issue for most organizations. Though knowledge management has a strong social pe...
Markus Zanker, Sergiu Gordea, Marius-Calin Silaghi
WSC
2001
13 years 10 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm