Abstract: This paper, entitled Challenges for the Protection of Critical ICTBased Financial Infrastructures for the next 5 years, will describe the outcomes of a recently held work...
As successful organizations recognize that they need to convert their intellectual resources into customized services, the value of electronic collaboration has increased. Current ...
An important source for a firm's competitive advantage is its external knowledge-related relationships. Absorptive capability is a firm's ability to recognize the value ...
The management of knowledge, i.e. knowing what is known and the ability to exploit it is a burning issue for most organizations. Though knowledge management has a strong social pe...
Markus Zanker, Sergiu Gordea, Marius-Calin Silaghi
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...