Energy efficiency represents one of the main challenges in the engineering field, i.e., by means of decreasing the energy consumption due to a better design minimising the energy ...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The widespread use of mobile devices brings opportunities to capture large-scale, continuous information about human behavior. Mobile data has tremendous value, leading to busines...
To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a m...
Vera Kartseva, Joris Hulstijn, Jaap Gordijn, Yao-H...
The evolution of web services has facilitated the integration of business processes scattered across different geographical locations of the world. Along with the benefits that we...