Knowledge is an important matter for consulting firms − as a resource, as a product or service, and as a trigger for internal value creation processes. Therefore, a strategy for...
Sven Grolik, Dirk Kalmring, Dietrich Lehner, Chiar...
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
Social networking and collaboration sites are having a large impact on people's personal lives. These same applications, similar functions and related experiences are being a...
Jason Blackwell, John Sheridan, Keith Instone, Dav...
Little research has been conducted so far on causes for errors in business process models. In this paper we investigate on how mainly domain independent factors such as the size or...
Communities (especially virtual communities) of Interest have been the focus of substantial discussion in academic literature. This paper addresses Communities of Interest within ...