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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 2 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
HICSS
2005
IEEE
122views Biometrics» more  HICSS 2005»
14 years 1 months ago
Enterprise Architecture Integration in E-Government
Achieving goals of better integrated and responsive government services requires moving away from stand alone applications toward more comprehensive, integrated architectures. As ...
Marijn Janssen, Anthony M. Cresswell
TRUSTBUS
2007
Springer
14 years 1 months ago
Usage Control in Service-Oriented Architectures
Usage control governs the handling of sensitive data after it has been given away. The enforcement of usage control requirements is a challenge because the service requester in gen...
Alexander Pretschner, Fabio Massacci, Manuel Hilty
RE
2009
Springer
14 years 2 months ago
[vem: xi: ] - A Methodology for Process Based Requirements Engineering
Service-oriented architectures (SOA) aim at the alignment of business and IT by having a clear business process-centric focus. In order to reach that goal, real-world business pro...
Philipp Liegl, Rainer Schuster, Marco Zapletal, Ch...
ICWS
2008
IEEE
13 years 9 months ago
A Framework for Verifying SLA Compliance in Composed Services
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...