Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Achieving goals of better integrated and responsive government services requires moving away from stand alone applications toward more comprehensive, integrated architectures. As ...
Usage control governs the handling of sensitive data after it has been given away. The enforcement of usage control requirements is a challenge because the service requester in gen...
Alexander Pretschner, Fabio Massacci, Manuel Hilty
Service-oriented architectures (SOA) aim at the alignment of business and IT by having a clear business process-centric focus. In order to reach that goal, real-world business pro...
Philipp Liegl, Rainer Schuster, Marco Zapletal, Ch...
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...