Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Abstract. We propose a resource management policy that grants or refuses requests for resources based only on the request made and the number of free resources. Computations at run...
Kees M. van Hee, Alexander Serebrenik, Natalia Sid...
— The security of corporate business processes is crucial for the business success of companies. Existing Business Process Management methodologies barely consider security and d...
— Japan is known as an “earthquake country” and hence both companies and governments require an operation management method called BCM to ensure that operations and services ...
—Policy-driven service management helps reduce IT management cost and it keeps the service management aligned with business objectives. While most of the previous research focuse...
Zhongtang Cai, Yuan Chen, Vibhore Kumar, Dejan S. ...