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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 1 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
BPM
2005
Springer
76views Business» more  BPM 2005»
14 years 1 months ago
The Price of Coordination in Resource Management
Abstract. We propose a resource management policy that grants or refuses requests for resources based only on the request made and the number of free resources. Computations at run...
Kees M. van Hee, Alexander Serebrenik, Natalia Sid...
IEEEARES
2006
IEEE
14 years 1 months ago
Secure Business Process Management: A Roadmap
— The security of corporate business processes is crucial for the business success of companies. Existing Business Process Management methodologies barely consider security and d...
Thomas Neubauer, Markus D. Klemen, Stefan Biffl
SMC
2010
IEEE
157views Control Systems» more  SMC 2010»
13 years 5 months ago
Business Continuity management system that supports progress management and operational planning
— Japan is known as an “earthquake country” and hence both companies and governments require an operation management method called BCM to ensure that operations and services ...
Seigo Kawamura, Yoshio Nakatani
IM
2007
13 years 8 months ago
Automated Availability Management Driven by Business Policies
—Policy-driven service management helps reduce IT management cost and it keeps the service management aligned with business objectives. While most of the previous research focuse...
Zhongtang Cai, Yuan Chen, Vibhore Kumar, Dejan S. ...