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IAAI
2003
13 years 10 months ago
Building Agents for the Customer Service Front
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
DOCENG
2008
ACM
13 years 10 months ago
Interactive office documents: a new face for web 2.0 applications
As the world wide web transforms from a vehicle of information dissemination and e-commerce transactions into a writable nexus of human collaboration, the Web 2.0 technologies at ...
John M. Boyer
ICMB
2005
IEEE
79views Business» more  ICMB 2005»
14 years 2 months ago
Identity Management in Vertical Handovers for UMTS-WLAN Networks
One motivation of mobile Next-Generation Networks (NGN) is the ubiquitous computing abilities, which provide automatic handovers for any moving computing devices in a globally net...
Mo Li, Kumbesan Sandrasegaran, Xiaoan Huang
HICSS
2005
IEEE
156views Biometrics» more  HICSS 2005»
14 years 2 months ago
Insights in Implementing Collaboration Engineering
Collaboration Engineering is an emerging discipline to design and deploy collaboration processes and technologies for repeatable tasks performed by groups. This paper documents th...
Robert J. Harder, Jean M. Keeter, Bryan W. Woodcoc...
SIGMOD
2002
ACM
113views Database» more  SIGMOD 2002»
13 years 8 months ago
The n-Tier Hub Technology
During 2001, the Enterprise Engineering Laboratory at George Mason University was contracted by the Boeing Company to develop an eHub capability for aerospace suppliers in Taiwan....
Rainer A. Sommer, Thomas R. Gulledge, David Bailey