AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
As the world wide web transforms from a vehicle of information dissemination and e-commerce transactions into a writable nexus of human collaboration, the Web 2.0 technologies at ...
One motivation of mobile Next-Generation Networks (NGN) is the ubiquitous computing abilities, which provide automatic handovers for any moving computing devices in a globally net...
Collaboration Engineering is an emerging discipline to design and deploy collaboration processes and technologies for repeatable tasks performed by groups. This paper documents th...
Robert J. Harder, Jean M. Keeter, Bryan W. Woodcoc...
During 2001, the Enterprise Engineering Laboratory at George Mason University was contracted by the Boeing Company to develop an eHub capability for aerospace suppliers in Taiwan....
Rainer A. Sommer, Thomas R. Gulledge, David Bailey