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» Business process management: Where business processes and we...
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MSOM
2007
105views more  MSOM 2007»
13 years 8 months ago
Managing a Bank's Currency Inventory Under New Federal Reserve Guidelines
New currency recirculation guidelines implemented by the Federal Reserve System (Fed) of the United States are intended to reduce the overuse of its currency processing services b...
H. Neil Geismar, Milind Dawande, Divakar Rajamani,...
HICSS
2007
IEEE
145views Biometrics» more  HICSS 2007»
14 years 3 months ago
Measuring Knowledge Management Projects: Fitting the Mosaic Pieces Together
This paper seeks to develop an integrated perspective on knowledge management (KM) project measurement. Based on a review of the existing literature, a theoretical framework which...
Alton Yeow-Kuan Chua, Dion Hoe-Lian Goh
ICC
2008
IEEE
183views Communications» more  ICC 2008»
14 years 3 months ago
An Autonomic Service Delivery Platform for Service-Oriented Network Environments
CALLAWAY, ROBERT DAVID. An Autonomic Service Delivery Platform for Service-Oriented Network Environments. (Under the direction of Michael Devetsikiotis and Yannis Viniotis.) Servi...
Robert D. Callaway, Michael Devetsikiotis, Yannis ...
WSC
2001
13 years 10 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
HICSS
2003
IEEE
126views Biometrics» more  HICSS 2003»
14 years 2 months ago
E-Services in the Internet Job Market
In today’s rapidly changing workplace, it’s becoming more and more difficult for recruiters to find employees that are right for their business. Consideration of cultural fit,...
Georgios A. Dafoulas, Athanasios N. Nikolaou, Mike...