Abstract. Integrating data mining into business processes becomes crucial for business today. Modern business process management frameworks provide great support for flexible desig...
Traditionally, workflow management systems aim at alleviating people's burden of coordinating repetitive business procedures, i.e., they coordinate people. Web service orchest...
: Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...
It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification a...