Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
The study presented in this paper is motivated by the performance analysis of response times in distributed information systems, where transactions are handled by iterative server...
Robert D. van der Mei, Bart Gijsen, N. in't Veld, ...
A workflow involves the coordinated execution of multiple operations and can be used to capture business processes. Typical workflow management systems are centralised and rigid; t...
Joey Sik Chun Lam, Frank Guerin, Wamberto Weber Va...
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
- A major challenge facing management in developed countries is improving the performance of knowledge and service workers, i.e. the decision makers. In a developing country such a...