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MANSCI
2008
96views more  MANSCI 2008»
13 years 7 months ago
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
PE
2002
Springer
128views Optimization» more  PE 2002»
13 years 7 months ago
Response times in a two-node queueing network with feedback
The study presented in this paper is motivated by the performance analysis of response times in distributed information systems, where transactions are handled by iterative server...
Robert D. van der Mei, Bart Gijsen, N. in't Veld, ...
ESAW
2008
Springer
13 years 9 months ago
Coping with Exceptions in Agent-Based Workflow Enactments
A workflow involves the coordinated execution of multiple operations and can be used to capture business processes. Typical workflow management systems are centralised and rigid; t...
Joey Sik Chun Lam, Frank Guerin, Wamberto Weber Va...
SIGUCCS
2000
ACM
13 years 12 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
ECIS
2000
13 years 9 months ago
Enhancing Government Decision Making Through Knowledge Discovery from Data
- A major challenge facing management in developed countries is improving the performance of knowledge and service workers, i.e. the decision makers. In a developing country such a...
Herna L. Viktor, Heidi Arndt, Mauritz Oberholzer