In an e-service environment, contracts are important for attaining business process interoperability and enforcing their proper enactment. An e-contract is the computerized facili...
In this paper, we present the design of Aneka, a .NET based service-oriented platform for desktop grid computing that provides: (i) a configurable service container hosting plugga...
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
In various application domains there is a desire to compare process models, e.g., to relate an organization-specific process model to a reference model, to find a web service match...
Wil M. P. van der Aalst, Ana Karla A. de Medeiros,...
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...