Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
We present a finite representation of all services M where the composition with a given service N is deadlock-free, and a given set of activities of N can be covered (i.e. is not d...
Abstract--Change Management, a core process of the Information Technology Infrastructure Library (ITIL), is concerned with the management of changes to IT infrastructure and servic...
Contemporary concepts such as Business Process Re-engineering and Process Innovation emphasize the importance of process-oriented management concepts as a businesses paradigm. Lar...
Wasana Sedera, Michael Rosemann, Gabriella Doebeli
Business applications are more and more often developed on the basis of Web services. The aim is to provide platform independence and loose coupling between business applications ...