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ECIS
2004
13 years 9 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
ATAL
1997
Springer
13 years 12 months ago
Designing and Implementing a Multi-Agent Architecture for Business Process Management
Abstract. This paper presents a general multi-agent architecture for the management of businessprocesses,and an agent designthat has been implemented within such a system. The auto...
Timothy J. Norman, Nicholas R. Jennings, Peyman Fa...
ESWS
2007
Springer
14 years 1 months ago
Semantic Business Process Management: A Lifecycle Based Requirements Analysis
Branimir Wetzstein, Zhilei Ma, Agata Filipowska, M...
APWEB
2005
Springer
14 years 1 months ago
Web Services Based Cross-Organizational Business Process Management
Guoqi Feng, Chengen Wang, Haiyue Li