In most companies two factors play a crucial role: managing the knowledge that is necessary for doing business and managing the hardware and software infrastructure that supports ...
Workflow management systems are being increasingly used by many organizations to automate business processes and decrease costs. Audit trails from workflow management systems incl...
—One of the ideas of agile software development is to respond to changes rather than following a plan. Constantly changing businesses result in changing requirements, to be handl...
Abstract--Change Management, a core process of the Information Technology Infrastructure Library (ITIL), is concerned with the management of changes to IT infrastructure and servic...
: Workflow Management Systems (WfMS) provide a fundamental technological infrastructure to define and manage business processes efficiently. WfMS logs contain valuable data that ca...