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SEBD
2007
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13 years 9 months ago
Generating Extended Conceptual Schemas from Business Process Models
Marco Brambilla, Jordi Cabot, Sara Comai
ECIS
2004
13 years 9 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala