AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
Abstract. This paper proposes a 4-dimensional software product family engineering evaluation framework. The four dimensions relate to the software engineering concerns of business,...
Frank van der Linden, Jan Bosch, Erik Kamsties, Ka...
Different approaches to improve business process have been proposed. One of the most common techniques is based on software agents and workflow technology. A software agent can be...
Marco Repetto, Christian Vecchiola, Antonio Boccal...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
This panel paper presents the views of six researchers and practitioners of simulation modeling. Collectively we attempt to address a range of key future challenges to modeling me...
Simon J. E. Taylor, Peter Lendermann, Ray J. Paul,...