The access patterns of the users of a web-site are traditionally analyzed in order to facilitate the user access to the site's information. In this study, however, a systemat...
Amir M. Zarkesh, Jafar Adibi, Cyrus Shahabi, Reza ...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Multidimensional modeling requires specialized design techniques. Though a lot has been written about how a data warehouse should be designed, there is no consensus on a design me...
We describe questions that commonly arise in early-phase user research for new technology products concerning customer needs, priorities, and market definition. We suggest that me...
Christopher N. Chapman, Edwin Love, James L. Alfor...
When designing questionnaires there is a tradition of including items with both positive and negative wording to minimize acquiescence and extreme response biases. Two disadvantag...